EGIS vacancy search engine

Customer Care Employee M/F

Vacancy details

General information


Egis is a global consulting and engineering firm working in construction, transport and mobility services. Our mission: create and operate intelligent infrastructure and buildings to further the transition to a low-carbon economy and contribute to more balanced and sustainable territorial development.
To support our growth dynamic, we offer a wide variety of career opportunities in more than 100 countries.
Joining our Group and its 16,000 employees means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.




Position description

Job title

Customer Care Employee M/F

Contract type

Fixed term contract

Contract duration (in months)


Business Unit specific context

Who is Easytrip Transport Services?


Easytrip Transport Services, part of Egis, is a dynamic company which offers you the opportunity to work in a rapidly expanding international organization, in an enthusiastic team.


With a wealth of 30 years wide knowledge and presence in the international transport sector, our aim is to facilitate day to day journeys, providing convenience, choice and competitive pricing on a broad range of services (from mobility to financial services).


Check our website or watch the video Easytrip Transport Services at a glance.

Job description

What are we looking for?


For the Customer Care & Inside Sales Department in Dordrecht we are looking for a new colleague. In this position you will be responsible for the processes related to the services we provide to our customers, like:


  • Activation of toll contracts, On Board Units (OBU's) and fuel cards
  • Process mutations, shipping and monitoring of OBU's and fuel cards
  • Support our customers on a daily basis by phone, e-mail, etc.
  • Support the Sales Team (finalizing contract, check customer solvency, etc.)
  • Be the interface between the customer and other departments
  • Promote sales of our services 


You will communicate on a daily basis with our customers and channel partners, and of course internally with the colleagues from other departments.




What do we expect from you?


  • Minimum 5 years relevant work experience (B2B Customer Care)
  • Customer oriented
  • Excellent communication skills, both verbal and written (Dutch and English)
  • Accurate, precise and analytical
  • Pragmatic and solution oriented
  • Ability to work with different IT systems (MS-Office, CRM systems and reporting tools)
  • Additional European language is considered as a plus 


What do we offer?


  • Membership of a dynamic team, in a growing international company
  • An exciting position that will give you the opportunity to be part of further development and growth of Easytrip
  • Option to work from home 1 day per week
  • Good labor conditions, 25 paid holidays, 8.33% holiday allowance, bonus system, pension, training possibilities and free parking
  • A nice workplace with a pleasant spot to enjoy your lunch at the waterside. We also offer a lounge to enjoy your lunch, or to take a short break to play darts or a game of table football. From time to time nice events are organized like a BBQ or a drink.


Are you the team worker, with passion for service and building relationships with customers? Do you feel at home in a multicultural and dynamic working environment, than this position is made for you!


Send your motivation letter and CV and join the team of Easytrip!


When you still have any question about this position, do not hesitate to contact the HR Officer from Easytrip, Martine van den Hoek, tel. +31 78 6530607.


Position location

Job location

Europe, The Netherlands


The Netherlands - Dordrecht

Candidate criteria

Minimum level of education required

3-Diploma of Higher Education / Associate’s Degree / BTEC Higher National Diploma

Minimum level of experience required

2-5 years


  • Dutch (5- Proficiency)
  • English (4- Advanced)