Control Room Operator

Vacancy details

General information


Egis is an international player active in the consulting, construction engineering and mobility service sectors.
We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development.
With operations in 120 countries, Egis places the expertise of its 18,000 employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects.
Improving people's quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital 2050 net zero targets, that's our purpose.



Position description

Job title

Control Room Operator

Contract type

Permanent contract

Business Line specific context

Please note: this role requires shift work - 4 days on, 4 days off (12 hour shifts, mix of day and night)


Egis is a leading global consulting, construction engineering and operating firm. We work hand-in-hand with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has more than 50 years of experience and a team of 16,000 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.


In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to nuclear power plants, smart cities to air traffic management solutions, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry and the planet.


Job description

We are now looking for a Control Room Operator to join us out of our Dartford office. You will ensure the consistent delivery of a high standard of service and performance in the operation and
management of the strategic roads network.



  • To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements
  • To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents
  • To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms
  • To ensure accurate recording of network occupancy through use of bespoke data bases.
  • To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms
  • To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards
  • To work to agreed business performance and training and quality standards
  • To build strong, effective working relationships with stakeholders and partners including realtime liaison with the HE Regional Operations Centers, NTIC and NILO
  • To actively promote and support training for new employees via support and mentoring as required
  • Receive and disseminate weather decisions in accordance with the Severe Weather Plan


The following qualities/experience are essential:

  • Experience of working in an operational control room, preferably in an emergency services or National Highways environment
  • Experience of working in an environment involving the time-critical deployment of resources
  • Experience of working in a performance driven environment
  • Excellent communication skills, both oral and written
  • Aptitude for effective problem solving, using information to consider options and outcomes
  • Ability to operate and interrogate several data base systems simultaneously to a high level of competence
  • Demonstrate an understanding of the commercial implications of operational decisions
  • Ability to remain calm under pressure, prioritising the response to multiple events
  • Experience of incident management, escalation processes and terminology
  • Experience of transport and road network environments
  • The post holder must meet the requirements of security clearance
  • Experience of working a 24/7 shift pattern



We are committed to our planet

In each project we design, engineer and operate we care deeply about the legacy we’re leaving behind. As part of our team, you’ll have a unique opportunity to use your skills and expertise to shape a better future for our communities in the UK, and all around the globe.

Our commitment is translated in the work carried out by our Egis Foundation, which funds concrete actions to address the climate crisis and is focused on educational and social initiatives that will help in the responsible and sustainable shift towards a sustainable world.


Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.

Position location

Job location

Europe, United Kingdom



Candidate criteria

Minimum level of education required

0-Without graduation

Minimum level of experience required