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Operations Officer - night and festivity - PT31h

Vacancy details

General information


Egis is an international player active in the consulting, construction engineering and mobility service sectors.
We design and operate intelligent infrastructure and buildings capable of responding to the climate emergency and helping to achieve more balanced, sustainable and resilient territorial development.
With operations in 120 countries, Egis places the expertise of its 18,000 employees at the disposal of its clients and develops cutting-edge innovation accessible to all projects.
Improving people's quality of life and supporting communities in their social and economic development, whilst drastically reducing carbon emissions and achieving vital 2050 net zero targets, that's our purpose.



Position description

Job title

Operations Officer - night and festivity - PT31h

Contract type

Fixed term contract

Contract duration (in months)


Business Line specific context

About Easytrip Transport Services, part of Egis:


Easytrip Transport Services, part of Egis (, offers a very broad portfolio of services to transport and logistics companies, including more than 30 toll road networks (80,000 km), ferry/tunnel/train booking services (500 lines) and VAT & Excise recovery in 28 countries. Easytrip is present in 25 countries in Europe, Middle East & Africa to serve 16.000 customers. Joining our Group and its 16.000 employees means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.


Check out our website or watch the video Easytrip Transport Services at a glance (


Job description

With a view to strengthening our Operations Team in Italy, we decided to open 1 vacancy as Operation officer, so grab your chance and join Easytrip.

The Operations Department is present in all Easytrip offices in Europe, you will be part of an international team, but with the chance to organize your time unconventionally


The Italian office is located in Cesena, but you will be allowed to work from home for the 66% of time, keep sharing tasks and responsibilities with several experienced colleagues. After the onboarding period, which you will spend training on the job on-site in the office, the working time will be distributed alternating 10 working days (most of them from home) to 4 days off.


During the onboarding period, you will learn all there is to know about the job, experiencing it, by coaching from the Operations Manager and training by your colleagues.


You will be managing booking, orders, questions and request that come in through Customers, Channel Partners and our Sales Team. You will closely liaise with internal and external parties (like Customs and Suppliers). 


Some example of activities:

  • Set and implement contracts in our systems, by data entry
  • Be proactive and promote all possible solutions to ensure the best service to the customer
  • Support customers with bookings (train, ferry & tunnels)
  • Upsell our services
  • Manage OBU's (toll devices), fuel cards, CRM systems


  • Available to work during the evening, weekend, and Bank Holiday
  • +3 years relevant experience in related role working from home at customer service
  • Excellent in MS Office (Word, Excel, Outlook, PowerPoint)
  • Customer oriented
  • Excellent verbal and written communication skills
  • English is mandatory, verbal and written
  • Knowledge of Spanish or French will be a plus
  • Good team player
  • Well-organized, pragmatic and solution-oriented
  • Accurate, analytical

Position location

Job location

Europe, Italy



Candidate criteria

Minimum level of education required

2-A. Level / High school Diploma / 12th Grade

Minimum level of experience required

2-5 years


  • English (3- Independant - Business fluent)
  • Italian (6- Native language)