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Head of Performance and Quality

Vacancy details

General information


Egis is a global consulting and engineering firm working in construction, transport and mobility services. Our mission: create and operate intelligent infrastructure and buildings to further the transition to a low-carbon economy and contribute to more balanced and sustainable territorial development.
To support our growth dynamic, we offer a wide variety of career opportunities in more than 100 countries.
Joining our Group and its 16,000 employees means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.




Position description

Job title

Head of Performance and Quality

Contract type

Permanent contract

Business Unit specific context

The MENS’ BU (Project structuring, Operation and New Services) is one of the world leaders in the financial project structuring of PPP projects, as well as in the operation of infrastructures and services. In the road sector, Egis operates and maintains 44 roads and highways, including civil structures such as bridges, viaducts and tunnels. Through 28 operating companies, Egis employs more than 9,300 people in more than 20 countries, i.e. nearly 4,400 km.

In the airport sector, our BU operates, maintains and develops a network of 17 airports around the world, handling more than 30 million passengers and 330,000 tons of freight per year.

The MENS’ BU also offers a wide range of services for its customers such as electronic toll collection, interoperability and on-street parking management.

M25, one of our flagship projects!

Egis and our joint venture partners have formed Connect Plus Services (CPS), which is the company responsible for managing one of the busiest motorways in Europe through Highways England's largest Design build Finance operate (DBFO) contract. With over 600 people working across CPS and the contract running to 2039, this is a great opportunity to build an important part of your career on a major highways project.
On the M25 and other international Egis projects, our teams have extensive opportunities to develop diverse ranges of expertise and experience whilst contributing to the successful delivery of key services.

Job description


The Performance and Quality Lead is responsible for ensuring that business performance requirements (particularly those defined in the contract with Connect Plus) are clearly defined and measured. It is also responsible for defining and implementing a Quality Management System which enables the business to have a well-defined suite of business processes and supports the business in assessing compliance with those processes.

The role will lead a team that will manage the Quality Management System, including undertaking audits of compliance and will support the business with development of improvement plans where required. The team will also ensure that business performance is measured and reported (including tracking of contract Performance Points) and work closely with other business units to develop action plans where performance does not meet the desired level.

The team will also provide specialist support in business efficiency techniques including Lean/6-Sigma with the objective of delivering ongoing operational cost savings across the whole business through the removal of waste or other improvement in process.



·         Responsible for the implementation and management of a business quality management system that details the procedures to be followed across the business to deliver the requirements of the DBFO contract and support efficient business operations.

·         Management of the process of Performance Point Events and Investigations, promoting the use of self-policing of compliance as well as ensuring that compliance issues raised by Connect Plus or National Highways are properly investigated and addressed in collaboration with the relevant business unit.

·         Management of the process of performance reporting in line with contract requirements, including collating monthly KPI information as well as quarterly and annual reporting required by the business.

·         Working closely with business stakeholders, drive a programme of business improvement to support the delivery of the business strategic improvement targets. Ensure that the principles of Lean/6-Sigma are applied where possible to reduce waste and improve business efficiency, measurable through financial performance.

·         To build, develop and maintain effective relationships with all stakeholders to promote a positive perception of CPS as a performance and customer-focussed organisation committed to continuous improvement

·         To develop and deliver a Business Improvement plan that supports the overall CPS Business Strategy

·         Take an active and visible role in promoting excellent Health, Safety and Wellbeing across the business function




The following qualities/experience are essential:

·         Highly numerate with 3-5 years’ experience in data analysis and reporting across several business areas

·         Demonstrated ability to lead and motivate a team

·         Excellent communicator

·         Demonstrated business acumen with experience of interpreting and influencing operational contracts

·         Demonstrated credibility in influencing others through data analysis

·         A self-starter, with the ability to prioritise and self-manage

·         Ability to operate at all levels of the business

·         Strong understanding and/or experience of Project Management




Position location

Job location

Europe, United Kingdom


South Mimms (around London) /Dartford or Leathearhead

Candidate criteria

Minimum level of education required

4-Bachelor of Arts / Bachelor of Science

Minimum level of experience required

6-10 years