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Perfomance Officer

Vacancy details

General information


Egis is a global consulting and engineering firm working in construction, transport and mobility services. Our mission: create and operate intelligent infrastructure and buildings to further the transition to a low-carbon economy and contribute to more balanced and sustainable territorial development.
To support our growth dynamic, we offer a wide variety of career opportunities in more than 120 countries.
Joining our Group and its 16,000 employees means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.




Position description

Job title

Perfomance Officer

Contract type

Permanent contract

Business Line specific context

About Easytrip Transport Services


Easytrip Transport Services, part of Egis, offers a very broad portfolio of services to transport and logistics companies, including more than 30 toll road networks (80.000 km), ferry/tunnel/train booking services (500 lines) and VAT & Excise recovery in 28 countries. Easytrip is present in 25 countries in Europe, Middle East & Africa to serve 16.000 customers.


Check out our website or watch the video Easytrip Transport Services at a glance.


Job description



Are you our new colleague, who is capable to embrace the variety of our activities, and to map and improve our processes?


You will identify all operational processes, map and document them properly, and contribute to the harmonization of these processes within Easytrip. The ultimate goal is to streamline and industrialize our processes to enable us to serve our customers with the best and repeatable quality of service.

In this role you will work on processes from potentially all departments of Easytrip (Sales, Customer Care, VAT Operations, Finance, ICT, HR, and Marketing). You will be guiding, facilitating and challenging your colleagues.

The position will also support the Quality Team based in the Business Unit Easytrip is part of, by contributing to/coordinating the production of KPIs, reports and documents needed to maintain our Performance Management System up-to-date. (Estimated workload: 25%)



Business process optimization:

  • Explore, map out and document business processes in and between the different departments
  • Identify opportunities for improvement in each process and department
  • Propose corresponding action plan (new methods, tools, processes) with clear definition of expected ROI, key success factors and KPIs
  • Act as the project manager on these improvement projects


Business needs facilitation:

  • Work with business teams to facilitate the analysis and defining of their business needs
  • Work with departments in exploring and defining the functional requirements of new tools (or updates to existing tools)


Quality & Performance management:

  • Contribute to the maintenance of Easytrip Performance Management System by assisting process owners in maintaining processes and keeping them up-to-date, creating new processes and procedures where needed, etc.
  • With the proper training, perform quality/process audits for other activities if the Busines Unit and the Group when/where possible


This role reports directly to the COO of Easytrip Transport Services.



What do we expect from you?   

  • Continuous improvement mindset
  • A relevant degree or equivalent combination of education and process improvement
  • Business process analysis; knowledge of BPMN and similar methodologies
  • Previous exposure to customer care and back-office operations environment in a B2B market sector
  • Problem-solving oriented
  • Outstanding written and verbal communication skills
  • Excellent interpersonal skills, ability to influence
  • Ability to interact remotely with people
  • Fluency in English
  • Basic knowledge of French is a plus, and fluency in another European language a must
  • 3 to 5 years of experience in a similar field

What do we offer? 

  • Salary and more: A bonus system and training opportunities
  • The possibility to work at home 1 day a week
  • Warm welcome: You can count on a warm welcome so that you quickly feel at home at Easytrip. During your onboarding program, we tell you everything you need to know about Easytrip!
  • Meal vouchers
  • Free parking



Send your motivation letter and CV and join the Easytrip team! 

Position location

Job location

Europe, Slovakia



Candidate criteria

Minimum level of education required

4-Bachelor of Arts / Bachelor of Science

Minimum level of experience required

2-5 years


English (5- Proficiency)